Terms and conditions

Straipu LLC OÜ, registry code 12687516, (hereinafter the Store Manager) and the client, who formalizes a order in Straipu LLC’s managed online store www.straipu.com (hereinafter the Website) and identifies himself/herself by submitting his/her personal information (hereinafter the Client), agree on the following conditions:
  1. General
    1. Both contracting parties abide by the laws and legislations of the Republic of Estonia and as agreed in the Website’s Terms and Conditions.
    2. Straipu has the right at any time to make changes with the offered services on the Website without notice.
    3. Straipu has the right at any time to change or remove the terms and conditions or any page of this Website without notice.
  2. Products and making purchases
    1. Every displayed Product may not be in stock all the time.
    2. Every Product has a note if that product is in stock. If the Product is not in stock at the present moment, the approximate date of dispatching of the Product will be shown. The approximate date of dispatch will not be more than 3 working weeks.
    3. The displayed product images on the Website are illustrative and may vary from the actual product.
    4. Every Product is made and processed as a handicraft and therefore are not 100% identical.
    5. Every Product is meant to be used in dry indoor rooms.
    6. The Products are not meant to be used in high humidity rooms, for example in sauna, bathrooms, outdoors etc.
    7. The Products’ descriptions may not be entirely comprehensive and may include inadvertent mistakes.
    8. The Client, who has picked out their desired Products, has to submit the required information (first and last name, phone number, e-mail address, delivery address, postal code and payment method) in order us to be able to fill the order.
    9. The Client is required to submit correct information, which is necessary to fill the order. When the Client has submitted incorrect information, the Store Manager is not responsible for not being able to fill the order or whatever consequences the incorrect information submission may cause.
    10. In order to fill the order, the Client has to make the full payment in advance for the Products.
    11. Products can be paid for via online banks (Swedbank, SEB, Danske Bank, Nordea Pank) or with a credit card.
  3. Pricing
    1. All the Products on the Website are in euros.
    2. The Store Manager has the right to change the prices at any time without notice.
    3. If the prices are changed by the Store Manager after the Client has made the purchase, the Products will be delivered to the Client with the same prices at the time of the order. The Client has no rights to claim compensations for the price differences.
  4. Delivery
    1. Orders made on the Website will be looked through on the same or on the next working day and the Client will be contacted by the next working day.
    2. Delivery time is up to 21 working days, if not stated otherwise.
    3. The Products will be delivered to the Client as a transportation company’s service to the submitted delivery address on the agreed time. The Products will be handed over only to the the Client or as agreed with the Client. 
  5. Cancellation before the purchase agreement is filled by the Store Manager
    1. If the Client chooses to withdraw from the purchase agreement after placing the order and before the order is filled, the Client is required to inform the Store Manager in written form or by phone (info@straipu.com or +372 50 16 407). The e-mail must contain the number of the order of which the Client wishes to withdraw from and the Client’s contact information (first and last name, the date of order placement, telephone number).
    2. If the Store Manager receives the notice of withdrawal after the order is filled, the Client’s rights to withdraw from the order will then abide by the ‘’Refund policy’’ chapter.
    3. After the notice of withdrawal is accepted, the Client will be refunded within 30 days from the date of when the withdrawal notice is received.
    4. The refund will be sent to the same bank account which was used to pay for the Products.
  6. Refund policy
    1. The Products purchased from the Website have a 14-day refund right.
    2. The Products that are customized according to the Client’s wishes do not have the refund right.
    3. The returnable Product has to be without any defects, in original packaging and without any traces of use.
    4. The Client will be refunded within 30 days after the product is returned. 30 days starts from the day the Store Manager receives the returned product.
    5. The refund will be sent to the same bank account which was used to pay for the Products.
    6. The costs of transportation of the return will be covered by Straipu LLC to the extent of 10 euros.
    7. If after the return it becomes evident that the returned Product does not meet the Terms and Conditions of the Website, the cost of the Product will not be refunded.
  7. Privacy policy
    1. The Client gives a full approval to allow personal information to be processed by the Store Manager.
    2. When the order is placed, the personal information submitted by the Client will be added to the customer register and will be used only by Straipu to provide sales services and Product offers to the Client.
    3. The source of Client’s personal information is the formation of the customer relationship when the Client places an order on the Website.
    4. The data that will be registered is the information the Client submitted when placing an order. That includes the Client’s first and last name, address (Street, house or apartment number, city, postal code), telephone number, delivery method, method of payment, the agreement with the Terms and Conditions and notes submitted in a free form.
    5. The registered information is essential in order to deliver the Products to the Client.
    6. The Store Manager is obliged not to share Clients’ personal information with third parties.
    7. The Store Manager reserves the right to share the Client’s personal information with an individual only when it is necessary to fill the order and who has a legal right to do so or when it is necessary in protection of Client’s life, health or freedom.
    8. The Client has the right to control, change or delete the personal information connected with the Client.
    9. The Client gives the permission to the Store Manager to send a order confirmation letter to the Client’s e-mail address after placing the order.
    10. The Client gives the permission to the Store Manager to send newsletters to the Client’s submitted e-mail, when the Client has marked the corresponding box on the order submission page.
  8. Terms of use
    1. The Client must read the Terms and Conditions.
    2. When placing an order and marking the obligatory corresponding box ‘’I have read and accept the Terms and Conditions’’, the Client agrees that he or she is read Terms and Conditions, understands them and agrees with the Terms and conditions.
  9. Complaints
    1. If a Product is defected, the Client has the right to file a complaint within two years from the delivery of the Product. The complaint must be filed immediately but not later than 2 months after discovering the defect. In order to resolve possible complaints, the Client should keep the purchase documents (bill, contract etc.), which prove that the Products are purchased from the Website of Straipu LLC. Without purchase documents the Store Manager may leave the complaints unresolved.
    2. Complaints can be made to production or material defects.
    3. The possible time to file a complaint starts from the date of the purchase.
    4. Independent expertise – at the request of the Client, an additional independent expertise can be made with additional cost, when the Client is not satisfied with results of expertise carried out by Straipu LLC.
    5. The complaint will not be resolved when Straipu LLC proves that the defects occurred due to customer’s fault.
    6. If the Product which is the basis of the claim is discontinued, Straipu LLC has the right to replace the Product with an equivalent with the Client’s consent.
  10. Guaranty and returning defected products
    1. The Store Manager is responsible for the Products that do not meet the requirements or defects that appear within two years since the Product is delivered to the Client.
    2. Straipu LLC is not responsible for:
  11. Defects caused by the Client;
  12. defects that are caused due to incorrect use of the Product;
  13. the Product that wears off due to normal use.
    1. If the Products do not meet the requirements or when defects are discovered, the Client has the right to file a complaint on the Website within two months after discovering the defects. If the complaint notice is not filed within two months, the Client loses the right to use not meeting the requirements as a recourse.
    2. If the Products do not meet the requirements or when the Products are defected, the Client has the right to request a replacement or withdraw from the order with returning the defected Product to the Store Manager, at the expense of the Store Manager.
    3. In the case of returning the defected Product, the refund (with the transportation cost) will be sent to the same bank account which was used to place an order. The refund will be sent within 30 days after receiving the request for withdrawal and return.
    4. In addition to, the rights fixed by “Guaranty and Returning Defected Products’’ the Client also has other legal rights set by the laws and legislations of the Republic of Estonia.
  14.  Liability and force majeure
    1. The Store Manager is responsible to the Client and the Client is responsible to the Store Manager for the damages caused by violating the Terms and Conditions. Both contracting parties abide by and to the extent of the laws of Republic of Estonia.
    2. The Store Manager is not responsible for the damages or the delay of the Products’ delivery, which are caused by factors the Store Manager can not control (force majeure).
  15.  Other conditions
    1. Unresolved issues will be resolved by following the legislations of the Republic of Estonia.
    2. Product purchasing disputes will be resolved first and foremost through negotiations. In the case of failure to reach an agreement, the Client has the right to turn to the Tartu county court or to Consumer Disputes Committee in Estonia (Tarbijakaitseamet in Estonian). Issues will be resolved by following the legislations in the Republic of Estonia.